1. What is Citrix Online?
2. What information does Citrix Online gather/track and how is it used?
3. With whom does Citrix Online share the information?
4. How does Citrix Online protect my information from loss, misuse or alteration?
5. How does Citrix Online's privacy policy relate to the GoToMyPC and GoToAssist privacy policies?
6. Whom can I ask if I have additional questions?

Citrix Online, is the leading provider of Web-based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to view and control a remote computer via the Web, thus enabling enterprise-critical functions such as internal and external Web-based technical support; online sales and customer service; and remote access.

TRAFFIC PATTERNS: We track aggregate traffic patterns throughout our site. However, we do not correlate this information with personally identifiable data about individual users. We do track domain names, browser types and MIME type.

COOKIES: A cookie is a small data file that some Web sites write to your hard drive when you visit the sites. We use cookies to track user traffic patterns and to hold certain registration information. When you register at Citrix Online sites, we give you cookies that store your unique, randomly assigned user ID that we generate for administrative purposes. These cookies enable you to enter the Citrix Online sites without having to log in each time. We do not store passwords or any personally identifiable information about you in the cookies.

If you have set your browser to warn you before receiving cookies, you will receive a warning message with each cookie. You can also set your browser to refuse all cookies if that is your preference.

SURVEYS: We may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, for presentation to advertisers and for joint research projects with outside companies involved in product development. We use such information to better refine our product and to personalize the scope of services offered to each individual user.

This privacy policy is subject to change at the sole discretion of Citrix Online. When we modify the privacy policy, we will post the changes in a revised policy statement. You are responsible for regularly reviewing the Citrix Online privacy policy to obtain timely notice of such revisions.

We will never voluntarily share personally identifiable information about any user with any third party without the user's express consent or unless compelled by applicable state and federal laws.

Citrix Online uses industry standard protocols to safeguard the confidentiality of personally identifiable information, including secure sockets layer (SSL) encryption and firewalls. Nevertheless, we remind you that no security measure is perfect.

Citrix Online (www.citrixonline.com) provides a link to GoToMyPC (www.gotomypc.com) and to GoToAssist (www.GoToAssist.com). Anytime you click on one of these links and are transported, you should be aware that Citrix Online's privacy policy differs from those of GoToMyPC and GoToAssist.

For additional inquiries about the privacy of your information, you can email us at privacy@citrixonline.com. For other inquiries, you may contact us at customercare@citrixonline.com.