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Workshifting Trust and Communication

By Keith Burtis on July 29, 2010 3:10 PM | Comments | No TrackBacks
262165233_06c049fad9_m.jpgRecently I polled some fellow workshifters on the twitter network asking about what some of their biggest challenges were when working out of the home office. It was an interesting find because quite a few folks said that the biggest challenges included trust and communications. After having been a professional workshifter for the past three years I can honestly say that I concur with this challenge. So how do we deal with them? I've created a few methodologies in which I live by on a daily basis. I hope these help. Please share your thoughts and ideas in the comments. Would love to get your take.

1. Always be honest. Recently I fell ill to a nasty flu bug and needed to take a couple days off to recover. I was very open and honest with my team and did everything I could to minimize the impact on the team for those two days. Look, people will see right through a lie. I've always found that being honest whether it's for a sick day, a family event, or anything really is the best policy.

2. Keep Good Logs. I keep logs of everything I do on a daily basis. For me this happens in two places. I use Evernote for my digital logs and a yellow note pad for quick notes and a second hard copy of my daily logs. Evernote is an application that runs in the cloud. You have access to these notes on any computer with the app installed as well as the majority of all mobile devices. I am an iPhone user and absolutely love it!

3. Don't flood the email. I have found that throughout my career it's best not to flood coworkers email. This is inefficient and wastes a lot of time. If I have questions I try to note them on my pad and send one email with all the items if possible. As workshifters I know there often feels like there is a disconnect between you and the main office so email is a great way to let everyone know you're busy. Resist the temptation and be conscientious of others time.

4. Clarity in Communications. make sure that you are clear on the methods of communications used by your team. Maybe they use Google docs and spreadsheets, maybe they are heavy users of GoToMeeting and Citrix products. there are many ways to communicate but be sure to find clarity there. If your organization has no clear communications system or methodology it might be time for you to do some research and lay out a plan!

5. Do Amazing Work. This one is obvious right? It's really hard for your boss to come down on you with fury if your work exceeds expectations. This is the number one way to build trust and make sure you are always in the communications loop!
 
What do you think?


Photo Credit: Assbach

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Keith Burtis

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Categories: Collaboration , Communications , Trust , Unified Experience , Workshifting

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Workshifting Trust and Communication
262165233_06c049fad9_m.jpg
Recently I polled some fellow workshifters on the twitter network asking about what some of their biggest challenges were when working out of the home office. It was an interesting find because quite a few folks said that the biggest challenges included trust and communications. After having been a professional workshifter for the past three years I can honestly say that I concur with this challenge. So how do we deal with them? I've created a few methodologies in which I live by on a daily basis. I hope these help. Please share your thoughts and ideas in the comments. Would love to get your take.

1. Always be honest. Recently I fell ill to a nasty flu bug and needed to take a couple days off to recover. I was very open and honest with my team and did everything I could to minimize the impact on the team for those two days. Look, people will see right through a lie. I've always found that being honest whether it's for a sick day, a family event, or anything really is the best policy.

2. Keep Good Logs. I keep logs of everything I do on a daily basis. For me this happens in two places. I use Evernote for my digital logs and a yellow note pad for quick notes and a second hard copy of my daily logs. Evernote is an application that runs in the cloud. You have access to these notes on any computer with the app installed as well as the majority of all mobile devices. I am an iPhone user and absolutely love it!

3. Don't flood the email. I have found that throughout my career it's best not to flood coworkers email. This is inefficient and wastes a lot of time. If I have questions I try to note them on my pad and send one email with all the items if possible. As workshifters I know there often feels like there is a disconnect between you and the main office so email is a great way to let everyone know you're busy. Resist the temptation and be conscientious of others time.

4. Clarity in Communications. make sure that you are clear on the methods of communications used by your team. Maybe they use Google docs and spreadsheets, maybe they are heavy users of GoToMeeting and Citrix products. there are many ways to communicate but be sure to find clarity there. If your organization has no clear communications system or methodology it might be time for you to do some research and lay out a plan!

5. Do Amazing Work. This one is obvious right? It's really hard for your boss to come down on you with fury if your work exceeds expectations. This is the number one way to build trust and make sure you are always in the communications loop!
 
What do you think?


Photo Credit: Assbach
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