Today we have a guest post from Sean Ryan.  Sean is an research analyst with IDC focused on mobile enterprise software. 

Ok, now that I have pegged myself for a Led Zeppelin fan with the title of this post, I can get to the second reason I had for choosing this particular title. We all experience those days (probably more often than we'd like) where the deluge of new projects and urgent requests come pouring in all at once on top of an already steady stream of deadlines, emails, chat sessions, and the rest.

Being an effective multi-tasker is a skill unto itself - it is an even more refined skill for those of us working remotely and/or traveling for business. In some ways the technology being used by mobile workers today makes it easier than ever to multi-task and deal with urgent tasks. However, the myriad of applications and devices we use can have the effect of overwhelming us and creating a hurricane of activity that can actually make us less productive.

In a recent NY Times article about using smartphones to get work done while driving, a communications professor at Stanford, Clifford Nass, noted that the brain is "fundamentally built to unitask." So, that being the case, mobile workers need to be even more disciplined about prioritizing tasks, setting short-term goals, delegating responsibility, and following through with tasks since the distractions are greater and the layers of abstraction are greater.

Below are some of my recommendations for coping with the rushes when the floodgates do burst open. I'd also be interested to know your strategies for dealing with the deluge.

• Use the tools at your disposal, don't let them use you. I keep my IM open most of the time for quick communication without having to pull away from what I am doing, but when I don't want to be disturbed, I put that in my status and am usually even more specific with something along the lines of "researching and writing" as an added qualifier. This helps filter out some of the not-so-urgent requests, or diverts them to email where I can deal with it later and won't forget the details. I do the same thing if I am at an event with my BlackBerry, noting that I am at an event and using my mobile device only. Again, the channel is open for urgent requests only (at least in theory).
  
  
• Mitigate the inevitable by triage and offload. Emails, from the vaguely important to the totally useless, can seriously clog up your inbox and bury important emails in a sea of  unopened messages. The same is true for minor tasks, from a quick email response to a five-minute phone call to a calendar entry. I will often take a couple minutes in the evening and a couple minutes in the morning to go through emails on my mobile device or my home computer, delete the ones that are just spam, move others to respective folders for later, and be mentally prepared to address more urgent matters when I get into the office or start my workday from home. For quick tasks, I try to address them right away, to avoid the death-by-a-thousand-cuts when I have a larger urgent matter to address and the smaller, but still important, jobs to be done are still there to distract me and stress me out (which makes for poorer quality work all around).
  
  
• Always have a "plan B" for accessing critical files. Having more than one way to get at critical files while away from the office is always a good idea. This could be a combination of higher- and lower-tech means. For instance, you could use a remote access solution and also keep important files on either a laptop, smartphone, or USB device. Additionally, you could keep the files on a shared corporate drive and have a point person who could email them to you in the event of an urgent request. I'd recommend one method that leverages secure access to corporate networks, and one that has files securely stored on a local device.
  
  
• Prioritize and set realistic goals. Invariably you'll be in the middle of a couple of other things when the "drop everything and deal with this now!" phone call comes in. I find it best to work backwards by making an educated guess about how long the new project will take and how I will weave that deadline in with that of the other projects I've begun. In this process, I also ask myself some important questions: Which deadlines can be extended and which cannot? Where can I delegate or ask for help from colleagues?
  
  
• Take a deep breath and assess the situation before diving in. There are few things worse than panicking and over-reacting to a crisis without all the relevant information. Unless you are a first responder, taking five to 10 minutes to assess the situation, gather more information, and set a game plan is a very good idea. This also helps take the emotion out of the response, thus avoiding sending flamograms to our bosses or locking on to the wrong details and running full speed in the wrong direction.
  
  For mobile workers, this dynamic also applies to your environment. Say you're racing down the highway at 80 mph; it's probably a good idea to wait until you can get to a rest stop, assess the situation, and then respond accordingly.
  
  For remote workers, it is also important to know who you need to turn to for the right information and expertise when the problem is bigger than what you can deal with on your own; also, to know the best methods to reach those individuals who themselves may be remote or on the road.
  

As a workshifter, how do you manage crisis situations?

Photo by: jereandreagan