HomeArchiveAboutDownloadsProductsContact Us

Web Commuters Need Support Too

By Justin Levy on September 12, 2009 12:55 PM | Comment | No TrackBacks
Today we have a guest post from Brenda Dentinger.  Brenda has been with Citrix for over 5 years and is an expert in technology and support services. She is exclusively focused on the remote services and support industry and often writes about remote support topics in her blog.  This post is a cross-post from Brenda's remote support blog that I thought would be interesting for our community.

remoteassistance.jpgBusiness Week's (BW) article Telecommuting: Once a Perk, Now Necessity highlights the benefits of working remotely. In fact, some companies are mandating that employees work from home vs spending hours in the car each way for the daily commute. "The flexibility will cut costs and at the same time accommodate both loud talkers and hermits." writes BW author Michelle Conlin.

Yet, HRRecruitingAlert.com reported that execs are resistant to the idea even though people are often more productive when working from home. A telecommuter, BW highlights in their article, Eve Gleb, said she inititally didn't know what to do with her extra time but now she goes for a walk and is more productive then when she is at the office. Another BW telecommuter, Grace Renteria, said "I only go into the office when I don't have a lot going on." (How that for a shift in perceptions about web commuting!) According, HRRecruitingAlert.com 21% of employees would take a pay cut to telecommute. Yet, Eve Gleb's company actually gave her more money to telecommute and Grace Renteria saves $70 on gas a week, $15 a day on lunch + wear and tear on her car. (hum....there just might be something to this.)

Some other findings from their report:
  • 75% of employees want the freedom to work remotely.
  • 56% have never been able to telecommute.
  • Managers' most common arguments against telecommuting include: Job duties demand office attendance (cited by 38% of managers), remote work hurts relationship-building (19%) and productivity will decline if employees work from home (15%).
Now, internal IT managers and help desks need to provide remote support to these web commuters, aka, mobile workers. Many times companies will set up a VPN but when that fails, you still need a way to support your mobile workers and that's where remote support tools can help out.

Are you seeing your remote workers on the rise in your companies?? Tell us your story.

Photo by: wrumsby

About the Author

Justin Levy

Justin Levy

Justin Levy spends most of his time mobile, workshifting from a multitude of various locations. Justin is able to successfully run multiple companies from these locations. He enjoys exploring how technology and productivity intersect.

Read more articles by Justin Levy at Workshifting.com
Twitter: @justinlevy  |  Website: http://justinrlevy.com
Bookmark and Share

Share

Categories: Employees , Remote Support , Workshifting Tags: employees , remote , support , workshifting

No TrackBacks

TrackBack URL: http://www.workshifting.com/cgi-bin/mt/mt-tb.cgi/73

Web Commuters Need Support Too
Today we have a guest post from Brenda Dentinger.  Brenda has been with Citrix for over 5 years and is an expert in technology and support services. She is exclusively focused on the remote services and support industry and often writes about remote support topics in her blog.  This post is a cross-post from Brenda's remote support blog that I thought would be interesting for our community.

remoteassistance.jpg
Business Week's (BW) article Telecommuting: Once a Perk, Now Necessity highlights the benefits of working remotely. In fact, some companies are mandating that employees work from home vs spending hours in the car each way for the daily commute. "The flexibility will cut costs and at the same time accommodate both loud talkers and hermits." writes BW author Michelle Conlin.

Yet, HRRecruitingAlert.com reported that execs are resistant to the idea even though people are often more productive when working from home. A telecommuter, BW highlights in their article, Eve Gleb, said she inititally didn't know what to do with her extra time but now she goes for a walk and is more productive then when she is at the office. Another BW telecommuter, Grace Renteria, said "I only go into the office when I don't have a lot going on." (How that for a shift in perceptions about web commuting!) According, HRRecruitingAlert.com 21% of employees would take a pay cut to telecommute. Yet, Eve Gleb's company actually gave her more money to telecommute and Grace Renteria saves $70 on gas a week, $15 a day on lunch + wear and tear on her car. (hum....there just might be something to this.)

Some other findings from their report:
  • 75% of employees want the freedom to work remotely.
  • 56% have never been able to telecommute.
  • Managers' most common arguments against telecommuting include: Job duties demand office attendance (cited by 38% of managers), remote work hurts relationship-building (19%) and productivity will decline if employees work from home (15%).
Now, internal IT managers and help desks need to provide remote support to these web commuters, aka, mobile workers. Many times companies will set up a VPN but when that fails, you still need a way to support your mobile workers and that's where remote support tools can help out.

Are you seeing your remote workers on the rise in your companies?? Tell us your story.

Photo by: wrumsby
  • Now
  • Overall
  • Our Faves
  • Workshifting
  • How Many People Actually Telecommute?
  • The Science of Motivation
  • Professional Space and Coworking
  • 7 Considerations for Setting Up a Home Office
  • The Nature Of Remoteness
  • Google+ For The Workshifter
  • 4 Surprising Insights from a Huge Video Conferencing Survey
  • Treating Employees Like Adults Instead of Like School Children
  • Why Employers Should Trust Workshifting Employees
  • Workshifting Balance: What It Really Means to You!
  • From the Trenches: Poor Management
  • Google+ For The Workshifter
  • Treating Employees Like Adults Instead of Like School Children
  • Why Employers Should Trust Workshifting Employees
  • Workshifting Balance: What It Really Means to You!
  • Time Management When Your Time is Not Your Own
  • Subscribe to feed Subscribe to this blog's feed

Get every post in your inbox!

Enter your email address below and recieve each post directly to your inbox.

About workshifting

"If you work from your home, out of coffee shops, hotels, and airports every bit as much as the office, workshifting is for you. Tips, reviews, and opinions on the world of web commuting are what workshifting is all about."

Twitter | @WorkShifting

Flickr Feed | Photostream

Add a "workshifting" tag to your photos in Flickr to see them here

Featured Download


Featured Download

The State of Telework in the U.S., is a summary report that reveals who's really teleworking, what they're doing, and where they're doing it. The purpose of this paper is to shed light on when and where work is done in the U.S., how that's changed in recent years, and where the trend might be headed. Download Now

Your Account

Creative Commons License
This blog is licensed under a Creative Commons License.

Categories

  • Air Travel (15)
  • Announcement (16)
  • App Review (7)
  • Applications (8)
  • Attire (2)
  • Balance (55)
  • Bartering (1)
  • Business (53)
  • Business Continuity (1)
  • Career (26)
  • Case Studies (3)
  • Case Study (3)
  • Cloud Computing (1)
  • Cloud-Based Apps (6)
  • CoWorking (14)
  • Coaching (3)
  • Coffee (3)
  • Collaboration (46)
  • Communications (66)
  • Community (26)
  • Commuting (7)
  • Conferences (2)
  • Connecting (5)
  • Creativity (11)
  • Crisis (5)
  • Deal Making (2)
  • Disclosure (1)
  • Donations (2)
  • Download (6)
  • Email (5)
  • Employees (49)
  • Employers (41)
  • Environment (9)
  • Family (14)
  • Featured (41)
  • Fitness (5)
  • Focus (36)
  • Fun (26)
  • Generation Y (4)
  • Goals (10)
  • Government (4)
  • Guidelines (5)
  • HR (5)
  • Healthy (10)
  • Hiring Process (3)
  • Holidays (8)
  • Home Business (8)
  • Home Office (28)
  • Independence (1)
  • Infographic (2)
  • Interaction (19)
  • International Travel (11)
  • Interview (4)
  • Kelley Checks In (2)
  • Legislation (2)
  • Lifeshifting (17)
  • Lifestyle Design (51)
  • Longevity (1)
  • Managers (35)
  • Marketing (5)
  • Mind-Mapping (2)
  • Mobile (18)
  • Motivation (15)
  • Non-Profit (1)
  • Office (38)
  • On The Go (72)
  • Organization (33)
  • Personal (39)
  • Personality Type (7)
  • Poetry (1)
  • Politics (6)
  • Presentations (7)
  • Productivity (136)
  • Professionalism (23)
  • Remote Support (8)
  • Research (12)
  • Resources (28)
  • Review (6)
  • Routine (14)
  • Sleep (4)
  • Small Towns (1)
  • Social Media (11)
  • Software (6)
  • Sports (1)
  • Staycation (2)
  • Strategy (20)
  • Stress (17)
  • Technology (61)
  • Time Management (35)
  • Tips (144)
  • Training (1)
  • Travel (37)
  • Trust (9)
  • Unified Experience (19)
  • Video (49)
  • WiFi (9)
  • Work Environment (111)
  • Workshifting (386)

Monthly Archives

  • October 2011 (9)
  • September 2011 (8)
  • August 2011 (17)
  • July 2011 (12)
  • June 2011 (17)
  • May 2011 (8)
  • April 2011 (13)
  • March 2011 (19)
  • February 2011 (17)
  • January 2011 (19)
  • December 2010 (14)
  • November 2010 (16)
  • October 2010 (16)
  • September 2010 (18)
  • August 2010 (18)
  • July 2010 (37)
  • June 2010 (31)
  • May 2010 (25)
  • April 2010 (25)
  • March 2010 (22)
  • February 2010 (14)
  • January 2010 (13)
  • December 2009 (14)
  • November 2009 (16)
  • October 2009 (18)
  • September 2009 (18)
  • August 2009 (18)
  • July 2009 (19)
  • June 2009 (11)
  • May 2009 (11)

Tag Cloud

  • balance
  • business
  • collaboration
  • communications
  • employees
  • employers
  • featured
  • focus
  • lifestyledesign
  • office
  • onthego
  • personal
  • productivity
  • technology
  • timemanagement
  • tips
  • travel
  • video
  • workenvironment
  • workshifting

Citrix | Online
© Copyright 2011 Citrix Online. All Rights Reserved.
Privacy Policy