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emptycubicle.jpgUsually when we read about the concepts of workshifting, being a digital nomad, a web-worker or any other term related to working from outside of an office building, we usually view it through the lens of the employee.  Articles tend to focus on how the employee benefits from the ability to work from outside of the cubicle.  But, one area that’s not always covered are the hurdles that managers of remote workers face as well as strategies to help them adapt to have a mobile workforce.  As the number of employees workshifting continues to grow, it is important that we consider ways in which we can better help managers.

Recently Terrence Gargiulo, President of makingstories.net produced an excellent whitepaper focusing solely on this topic: The Top Ten Strategies for Managers of Mobile Workers: Surviving and Thriving in the Emerging Mobile Workforce.  There are tons of great tips included throughout the whitepaper including stats, benefits and challenges of having a mobile workforce, and detailed strategies to help managers.
Here are Terrence’s top ten strategies for managers of mobile workers… 

Top Ten Strategies for Managers of Mobile Workers

  1. Focus on building relationships
  2. Streamline communictions
  3. Incorporate less didactic forms of communications
  4. Spend more time listening
  5. Let mobile workers define communication and reporting practices they want to follow
  6. Manage deliverables not activities
  7. Engage in more frequent and informal performance management activities
  8. Give complete trust until given a concrete behavioral reason to do otherwise
  9. Use adaptive management styles tailored to individual workers
  10. Leverage technology
You can download the entire whitepaper, as well as a bunch of other useful whitepapers, eBooks and reports, over on the Downloads page.
Do you manage a mobile workforce?  If so, how have you adjusted from having your team in the office every day to having them dispersed all over the place?  What tips can you provide to help other managers that may be struggling?
Photo by: joelogo

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  • Bruce

    This is a great post, thanks for the tips.
    I’ve often found that a manager can very easily send a message that is perceived as hostile toward someone who has shifted their workday.
    I once worked for someone who would call me on my mobile phone and the first thing out of his/her mouth was “are you working today?,” ss if by not being at my desk MUST mean I was off the clock.
    And often times I was sitting just an aisle or two over from that person (in my veal fattening pen, as Douglas Copeland called them in the great book Generation X.)
    While this post was written for the managers, as the employees, we have to assume that our manager won’t trust us and over-compensate on the communications front.
    I recently wrote a post to that effect over on Digital Nomads: http://www.digitalnomads.com/2009/05/18/top-ten-plus-one-tips-for-working-remote-wr
    Thanks for this community.
    @bruceericatdell

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    You seem to have a decent blog and am sure you’re getting great traffic as well. Would you consider guest blogging on my site ?

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    Didn’t have time to finish the entire article but what I read was great, I’ll be back later (bookmarked your site).